Wellness Ambassador
4 days ago
Job Description
We are looking for a highly motivated and organized individual to join our team as a Spa and Wellness Concierge. In this role, you will be responsible for providing exceptional guest service, promoting spa services, and handling reservations.
Key Responsibilities:
- Guest Service: Welcome, advise, and support guests on all aspects of our spa and fitness centre
- Sales: Promote and sell spa services and products to maximize sales potential
- Reservations: Handle scheduling of guest reservations with accuracy
- Journey Management: Ensure guests' spa and fitness journey is smooth from check-in to check-out
- Procedures: Conduct daily opening and closing procedures
Requirements:
- Experience: Related experience in luxury hotels or spa front-of-house or reception
- Knowledge: Knowledge in spa computerized booking systems is an advantage
- Skills: Excellent interpersonal and communication skills
- Language: Fluent in spoken and written English. Good command of Cantonese or Mandarin is an advantage
- Passion: Demonstrates passion for guest care
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