Loyalty Experience Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DFS Group Ltd Full time

Enhance DFS CIRCLE Member Benefits and Experience

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The Loyalty Team is actively seeking a talented and motivated individual to join our Client Development team. In this role, you will play a crucial part in enhancing and optimizing the DFS VIP & Member experience through various initiatives and projects.

Your Responsibilities:

  • Support the enhancement of DFS CIRCLE member benefits and experience
  • Monitor competition best practices, explore new possible benefits, and research potential brand partners
  • Be the owner of Ambassador activation and VIP engagement
  • Develop and execute a comprehensive CRM strategy for DFS Masters events
  • Take ownership of the Mid-autumn, holiday gifting, and Lunar New Year (LNY) VIP gifting initiatives

Requirements:

  • University degree in Marketing or related discipline
  • Experience in Marketing and Training & Development is preferable
  • Strong commercial, communication, and interpersonal skills
  • A strong team player, proactive, self-motivated, independent, and well organized
  • Excellent command of written and spoken English; understanding of a second language such as Chinese is preferred but not essential


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