Guest Experience Coordinator
4 days ago
About Mandarin Oriental, Hong Kong
We are proud to introduce ourselves as one of the most luxurious hotels in Hong Kong. With 60 years of excellence in service, we continue to delight our guests with award-winning amenities and facilities.
The Reservations Sales Agent Role
This position plays a critical role in the Reservations team, responsible for recording and processing all room reservations made by phone, fax, or email efficiently and accurately. You will also be required to convert reservation inquiries into sales opportunities where possible to meet hotel targets.
Key Requirements
- University graduate, preferably in hospitality studies.
- Related working experience in Reservations or Customer Services is an advantage.
- Excellent communication skills and fluency in both written and spoken English, Chinese (including Cantonese and Mandarin).
- Excellent organizational and computer skills.
- Other foreign language literacy is a plus.
Benefits of Joining Our Team
- Enjoy a dynamic and supportive work environment.
- Participate in continuous learning and development opportunities.
- Benefit from our comprehensive health and wellbeing package.
- Take advantage of diverse retirement plans to recognize your commitment to the company.
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