Current jobs related to Guest Relations Officer - Hong Kong, Central and Western District - Shangri-La Group

  • Guest relations officer

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hotel ICON Full time

    Are you ready to stand out among the next-generation of hospitality leaders? We are looking for Guest Relations Officer - Rooms at Front Office Department: Job Responsibilities: Maintain a high quality of services offered to guests through maximum recognition and attention from arrival through departure. Coordinate with F&B team to provide club lounge...

  • Guest Relations Experience Leader

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

    Job Description:We are seeking a The Club & Guest Relations Supervisor to join our team at Kerry Hotel Hong Kong. As a key member of our Front Office/Guest Relations team, you will be responsible for providing exceptional service to our guests.Greet and bid farewell to VIP/Club guestsProvide smooth check-in and check-out experiences, as well as F&B services...

  • Guest Service Officer

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full time

    The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...

  • Guest Services Officer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Job SummaryThe Mandarin Oriental, Hong Kong is seeking a highly skilled Guest Services Officer to join our Front Office team. As a key member of the Rooms Division in Hong Kong, this role requires an individual who can provide quality service in a friendly, natural, courteous manner and always be attentive.Duties and ResponsibilitiesProvide exceptional...

  • Guest Services Officer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.About the jobBased at the Mandarin...

  • Guest engagement officer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Chinachem Group Full time

    Guest Engagement Officer Date: 7 Mar 2025 Business Unit: Lodgewood by Nina Hospitality - Mong Kok, HKJob Overview Responsibilities Greet and welcome the guests with standard courteous phrases. Handle registration with arrival guests and reconfirm the booking details. Introduce hotel facilities and in-house promotion packages to maximize hotel revenue with...

  • Guest Service Representative

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job DescriptionThe Guest Relations Officer plays a vital role in creating a positive and memorable experience for our guests. This includes greeting guests upon arrival and departure, handling check-in and check-out procedures, and providing assistance at the club floor counter and lounge. Additionally, the officer will handle guest queries efficiently,...

  • Guest Experience Representative

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    About the RoleWe are seeking an experienced Guest Relations Officer to join our team at The Mira Hong Kong.Main ResponsibilitiesTo ensure smooth guest arrivals and departures by providing exceptional service.To handle guest queries and concerns in a professional manner.To maintain a high level of knowledge about hotel facilities and services.Requirements and...

  • Customer Relations Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    About the RoleThe Guest Relations Officer is a critical position that requires strong communication and interpersonal skills, as well as a passion for delivering exceptional guest experiences. As a key member of our front office team, you will be responsible for greeting guests upon arrival and departure, handling check-in and check-out procedures, and...

  • Guest Service Liaison

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job DescriptionWe are seeking an energetic and hospitable individual to join our Front Desk team as a Guest Relations Officer.Your primary responsibilities will include greeting guests upon arrival and departure, handling check-in and check-out processes, and providing accurate information to guests upon inquiry.In addition, you will assist at the club floor...

  • Guest Services Liaison Officer

    22 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Job DescriptionThe Telecommunications Officer is responsible for performing technical operations of the PABX equipment and restaurant reservation system at Mandarin Oriental, Hong Kong within the Exceptional Experience Centre.This role requires delivering quality services to our guests in line with company standards. The officer reports directly to the...

  • Guest Services Officer

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Centric Victoria Harbour Hong Kong Full time

    Job Responsibilities:Greet guests at the front of the restaurantEnsure the efficient restaurant operationMinimum Requirements:1 year relevant experience in hotels / clubsShift duty is requiredImmediately available is highly preferredFresh Graduate with guest relations experience is welcomeBenefits:Dental & Medical BenefitAttractive Salary Package5-day...

  • Hotel Guest Services Liaison

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job OverviewThe Miramar Group is seeking a skilled and courteous Guest Relations Officer to join our team.ResponsibilitiesWelcome guests upon arrival and departure with a warm and friendly smile.Provide accurate information and assistance to guests throughout their stay.Offer support at the club floor counter and lounge, ensuring a seamless guest...

  • Hotel Guest Experience Associate

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    About the RoleWe are seeking a skilled Guest Services Officer to become a valuable member of our Front Office team at the Mandarin Oriental, Hong Kong. This is an excellent opportunity to contribute to providing exceptional service to our discerning guests.Main ResponsibilitiesDeliver quality check-in and check-out experiences for guests.Conduct thorough...

  • Guest Experience Associate

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China COMMON Full time

    About the jobHousing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate...

  • Hotel Front Office Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Company OverviewThe Miramar Group is a renowned hospitality company committed to delivering exceptional guest experiences. Our team of professionals strives to create memorable moments for our valued customers.Job SummaryWe are seeking an energetic and hospitable Guest Relations Officer to join our team at The Mira Hong Kong. As a key member of our front...

  • Front Office Operations Coordinator

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job DescriptionWe are looking for a skilled Guest Relations Officer to join our team at The Mira Hong Kong.Key ResponsibilitiesTo greet guests warmly and assist them with check-in, check-out, and other queries.To provide information and support at the club floor counter and lounge.Requirements and QualificationsDiploma in Hotel Studies or related field.1...

  • Front Office Service Coordinator

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Key ResponsibilitiesThe Guest Services Officer will be responsible for delivering exceptional service to our guests at the Mandarin Oriental, Hong Kong. This role involves working closely with the Front Office team to provide a seamless guest experience.Key AccountabilitiesProvide high-quality check-in and check-out services.Conduct thorough room orientation...

  • Telecommunications Officer

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental, Hong Kong is looking for a Telecommunications Officer to join our Exceptional Experience Centre team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...

  • Front office agent

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Ritz-Carlton, Hong Kong Full time

    Human Resources Manager at The Ritz-Carlton, Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to...

Guest Relations Officer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Guest Relations Officer (171212)

Requisition ID 171212 - Posted - Hong Kong SAR - Kowloon Shangri-La, Hong Kong - Rooms - Permanent

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Guest Relations Officer based at Kowloon Shangri-La, Hong Kong

As a Guest Relations Officer, we rely on you to:

  • Understand guest preferences and provide quality services
  • Greet all VIP guests and bid farewell, and provide a smooth and seamless check-in and check-out experience
  • Handle guests' inquiries and actively collect feedback from guests
  • Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures

We are looking for someone who has:

  • Higher Diploma or above in Hospitality Management or other related disciplines
  • Minimum 1 year experience in the Hotel or Service Industry
  • Self-motivated and well-organized
  • Outgoing, customer-oriented and self-motivated individual
  • Strong communication skills and interpersonal skills
  • Excellent command of spoken English and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

#J-18808-Ljbffr