Residential Experience Coordinator

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time
About the Role:

The Residential Experience Coordinator is a critical position within our hotel group, requiring a high level of professionalism, discretion, and attention to detail. As a key member of our team, you will work closely with colleagues across departments to deliver exceptional guest experiences.

Key Responsibilities:
  • Compile daily reports on upcoming arrivals and special attention guests
  • Advise management on special requirements and actions needed for special occasion guests
  • Arrange welcome and turndown amenities according to guest preferences
  • Verify accuracy of guest data and stay information
Requirements:
  • Proven background in luxury hospitality or a similar guest-facing role
  • Excellent knowledge of Microsoft Office programs, including Excel
  • Able to multitask, handle pressure, and coordinate between departments
  • Fluent spoken Cantonese, Mandarin, and English; additional languages an asset


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