Guest Services Director

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time

LHG's approach to hospitality centres around genuine interactions with guests, colleagues, and the world around us. As a Guest Services Supervisor, you will play a key role in fostering an engaging and respectful workplace.

Responsibilities include:

  • Leading front desk operations and maximizing revenue growth
  • Greeting VIP guests and delivering exceptional guest experiences
  • Handling guest feedback and concerns with tact and professionalism
  • Promoting hotel facilities and services to increase brand awareness
  • Providing on-the-job training to develop colleague skills

Qualifications for this role include:

  • Minimum 3 years of experience in the hotel industry, with at least 1 year in a supervisory position
  • Diploma or higher in hospitality management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Fluency in English and Chinese, with additional languages an advantage

Join our dynamic team at The Langham, Hong Kong and take your career to the next level


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