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Guest Services Coordinator

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time
Job Overview

The Miramar Group is a renowned hospitality leader, committed to delivering exceptional guest experiences. We are seeking a skilled Guest Relations Officer to join our team.


Key Responsibilities
  • Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
  • Provide accurate information to guests upon inquiry, handling check-in, check-out, and other related tasks.
  • Offer support at the club floor counter and lounge, addressing guest needs promptly and efficiently.

Requirements
  • A minimum of a diploma in Hotel Studies, with a strong foundation in hospitality principles.
  • At least one year of hotel operations experience, preferably in Front Office or Guest Relations; fresh graduates may be considered for this role.
  • Excellent command of English and Chinese (Mandarin), enabling effective communication with diverse guest groups.
  • Energetic and passionate individuals with cheerful and hospitable personalities, possessing excellent interpersonal and communication skills.

We value candidates who embody a friendly and guest-oriented attitude, aligning with our commitment to exceptional service. Interested parties should submit their applications, including expected salary details, to the Human Resources Manager for review.