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Guest Service Representative

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Shangri-La: A Leader in Hospitality

Our company values excellence in everything we do, from providing exceptional guest experiences to investing in colleague development. As a result, we have become a leader in the global hospitality industry.

At Kowloon Shangri-La, Hong Kong, we are committed to delivering memorable experiences to our guests. To achieve this, we are seeking a highly motivated Guest Relations Officer to join our team.

Role Overview

This position involves:

  • Building relationships with guests and understanding their needs
  • Delivering personalized services to enhance the guest experience
  • Handling guest inquiries and collecting feedback
  • Ensuring all interactions with guests meet Hotel standards

We are looking for someone with:

  • Relevant qualifications and experience in Hospitality Management or related fields
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Fluency in spoken English and Putonghua