Guest Relations Specialist
6 days ago
Langham Hospitality Group is a global hotel company with properties in major cities across four continents. Our brands, The Langham Hotels and Resorts and Cordis Hotels and Resorts, are part of the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
We are seeking a skilled Guest Relations Specialist to join our team at The Langham, Hong Kong. As a dynamic and sophisticated hotel, we offer unparalleled service standards and exceptional guest experiences.
Responsibilities:
- Greet VIP guests, Brilliant members, and repeat guests with personalized recognition and service.
- Provide exceptional service by attending to special requests and exceeding expectations.
- Maintain knowledge of special programs and events in the hotel to recognize and respond to guests' needs.
- Assist in handling guest complaints and referring them as necessary, and follow up on corrective action.
- Collaborate with the Front Desk and Head of Guest Relations to maintain overall guest satisfaction in the hotel lobby.
- Perform other duties as required to meet hotel guests' expectations.
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