Service Representative Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Summary

We are seeking a highly motivated Service Representative Specialist to join our team at Bank Of China (Hong Kong) Limited.

Responsibilities
  • Deliver exceptional customer service by championing one-stop personal banking services at branches and ensuring quality transactions through counter interactions.
  • Identify customers' needs for financial services, including products and services, and seize opportunities to cross-sell appropriately.
  • Ensure compliance with requirements and contribute to the Bank's anti-money laundering (AML) efforts.
  • Support back-end branch operations to drive business growth and efficiency.
Requirements
  • A minimum of secondary school graduation or above.
  • Prior customer servicing experience, preferably in a banking environment, is advantageous.
  • A strong sense of result orientation and ability to deliver quality services to diverse customer types.
  • Outgoing, proactive, and eager to learn with excellent communication skills and attention to detail.
  • Proficiency in English and Cantonese, as well as fluency in Putonghua.


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