MTR Care Representative
2 days ago
Mass Transit Railway is looking for an experienced Senior Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and maintaining a positive attitude. If you are passionate about delivering results and committed to customer satisfaction, we encourage you to apply for this exciting opportunity.
Responsibilities and Accountabilities
* Handle customer interactions in a professional and courteous manner
* Resolve customer complaints and issues efficiently and effectively
* Work closely with team members to provide excellent service and achieve business objectives
Requirements and Qualifications
* Grade E / Level 2 / 'Attained' or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages
* A minimum of 5 years' relevant experience in the customer service industry
* Strong interpersonal and communication skills with good command of written and spoken English and Chinese, preferably including Mandarin
* Proficiency in Chinese word processing
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