MTR Care Representative

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Summary
Mass Transit Railway is looking for an experienced Senior Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and maintaining a positive attitude. If you are passionate about delivering results and committed to customer satisfaction, we encourage you to apply for this exciting opportunity.

Responsibilities and Accountabilities
* Handle customer interactions in a professional and courteous manner
* Resolve customer complaints and issues efficiently and effectively
* Work closely with team members to provide excellent service and achieve business objectives

Requirements and Qualifications
* Grade E / Level 2 / 'Attained' or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages
* A minimum of 5 years' relevant experience in the customer service industry
* Strong interpersonal and communication skills with good command of written and spoken English and Chinese, preferably including Mandarin
* Proficiency in Chinese word processing

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