Railway Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
About the Role
We are seeking a skilled Senior Customer Care Representative to join our team at Mass Transit Railway. In this role, you will be responsible for handling customer interactions, providing excellent service, and resolving issues efficiently. Your expertise will help maintain a high level of customer satisfaction, while your passion for delivering results will drive business success.

Key Responsibilities
* Handle customer enquiries, complaints, and escalated cases via the MTR hotline
* Provide training to team members and offer advice and support
* Monitor daily hotline duties, prepare regular reports, and handle administrative tasks for the team

Requirements and Qualifications
* Grade E / Level 2 / 'Attained' or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages
* A minimum of 5 years' relevant experience in the customer service industry
* Strong interpersonal and communication skills with good command of written and spoken English and Chinese, preferably including Mandarin
* Proficiency in Chinese word processing

What We Offer
This position comes with a competitive package, opportunities for professional growth and development, and a chance to work in a dynamic team environment.

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