Railway Customer Support Officer

Job DescriptionRailway operations require a high level of precision and customer satisfaction. As a Station Officer-High Speed Rail, you will be responsible for ensuring smooth train services and providing world-class customer service to passengers.ResponsibilitiesSupervise platform activities, including train service recovery and crowd control.Operate the...

About the RoleWe are seeking a skilled Senior Customer Care Representative to join our team at Mass Transit Railway. In this role, you will be responsible for handling customer interactions, providing excellent service, and resolving issues efficiently. Your expertise will help maintain a high level of customer satisfaction, while your passion for delivering...

Job Description - Support Engineer/Railway Protection Inspector/Technical Officer-Infrastructure Maintenance Team (Railway Protection) (Ref: 2500003T) Responsibilities Conduct regular inspection at the construction sites within the railway protection areas to ensure that railway structures and installation are adequately protected. Assist engineer to review...

About the RoleWe are looking for a dedicated and experienced professional to join our Infrastructure Maintenance Team as a Support Engineer/Railway Protection Inspector/Technical Officer. The successful candidate will be responsible for ensuring the safety and security of our railway infrastructure and protecting it from unauthorized modifications or...

Job DescriptionWe are seeking a highly skilled Railway Control Systems Engineer to join our team at Mass Transit Railway. As a key member of our engineering department, you will be responsible for providing technical support and expertise in the design, development, and implementation of railway control systems.About the RoleMain Responsibilities:...

Job DescriptionAs a Railway Civil Assets Engineer with Mass Transit Railway, you will be responsible for ensuring the proper maintenance and upkeep of railway civil assets. Your expertise in civil engineering will help us deliver safe, reliable, and efficient services to our customers.Key Responsibilities:Maintenance Execution: Execute maintenance plans and...

Job DescriptionThe Operations Engineering Associate Programme at Mass Transit Railway provides a unique opportunity for young engineers to develop their skills and knowledge in railway operations engineering.The programme involves working in the relevant operating railway department and participating in various projects and initiatives.Key TasksAnalyzing...

Company OverviewMass Transit Railway is a leading transportation service provider in Hong Kong, committed to delivering exceptional customer experiences. Our vision is to become the most reliable and efficient transportation system in the region.Job DescriptionWe are seeking a highly motivated Transportation Services Coordinator to join our team. As a key...

MTR Corporation is seeking a talented Railway Maintenance Team Lead to join our team. As a key member of our engineering team, you will be responsible for directing and supervising civil/structural/architectural/tree & landscape maintenance works/capital/revenue and maintenance projects/emergency support and recovery.Key Requirements:Degree in...

Job Overview:The Mass Transit Railway is seeking a highly skilled and motivated individual to join our team as an Assistant Property Officer - Operations Support. In this role, you will be responsible for performing day-to-day operational duties, providing administrative support, and handling incoming calls and enquiries from residents and owners. You will...

Job DescriptionWe are seeking a highly skilled and customer-centric Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Professional, you will be responsible for providing exceptional service to our customers, ensuring their needs are met promptly and efficiently.The ideal candidate will have a proven track...

Mass Transit Railway invites applications from experienced professionals to fill the role of Senior Systems Manager.About the RoleThis position requires a strategic thinker who can drive digital transformation across rail stations, leveraging expertise in application development and rollout.Key ResponsibilitiesCollaborate with cross-functional teams to drive...

Job DescriptionAs a Customer Service Manager at Mass Transit Railway, you will play a crucial role in managing the operations and logistics of the Customer Caring and Engagement team. This includes providing quality customer services to visitors, passengers, and VIPs.Responsibilities:Manage day-to-day operations of the Customer Caring and Engagement...

Job OverviewWe are looking for a talented Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Centre Officer, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Light Rail Customer Service Centres.In this role, you will work closely with our...

What We OfferAs a member of our team, you will have the opportunity to work on exciting projects that contribute to the safe and efficient operation of our railway network. You will also have access to training and development programs to enhance your skills and knowledge.Benefits:A competitive salary package.Opportunities for career growth and professional...

Job OverviewThe Mass Transit Railway is seeking a skilled and customer-centric individual to join our team as a Customer Service Centre Officer-Light Rail. This role is responsible for providing top-notch customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.This position requires the...

Job DescriptionWe are seeking a skilled Construction Support Engineer-Signalling to join our Capital Works Business Unit (CWBU). Our team works with stakeholders to create sustainable transport solutions for the community. We care about our staff and provide a great place to work.The successful candidate will oversee site activities, installation works,...

Job Description - Senior Assistant Property OfficerAbout the CompanyMass Transit Railway is a leading transportation provider seeking experienced professionals to join our team.Key ResponsibilitiesAssist in managing residential properties, ensuring high standards of customer service and facility maintenance.Monitor and supervise property management staff,...

Job DescriptionAs a Senior Customer Care Representative at Mass Transit Railway, you will play a vital role in ensuring the highest level of customer satisfaction. Key responsibilities include handling customer enquiries, complaints, and escalated cases via the MTR hotline, providing training to team members, and offering advice and support. Additionally,...

Responsibilities:We are looking for a skilled and motivated individual to join our team as a Technical Officer - Track Maintenance. In this role, you will be responsible for undertaking factory acceptance inspection and incoming goods inspection for railway maintenance spares.You will also be responsible for preparing reports and records for daily works,...