Customer Service Centre Officer-Light Rail
2 days ago
We are seeking a highly skilled and customer-centric Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Professional, you will be responsible for providing exceptional service to our customers, ensuring their needs are met promptly and efficiently.
The ideal candidate will have a proven track record of delivering high-quality customer service in a fast-paced environment. You will be required to operate independently, making decisions that align with our company's values and policies.
In this role, you will provide ticketing services, handle passenger enquiries and complaints, inspect facilities, and provide logistical support at Light Rail stops. You will also play a key role in supporting local tours and community engagement activities for Light Rail and Bus Operations.
Requirements- A minimum of 2 years' experience in customer service related industries, preferably with a Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
- Customer-centric mindset with effective and empathetic communication skills
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Light Rail Customer Service Professional
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewWe are looking for a talented Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Centre Officer, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Light Rail Customer Service Centres.In this role, you will work closely with our...
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Customer Service Representative-Light Rail
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Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a skilled and customer-centric individual to join our team as a Customer Service Centre Officer-Light Rail. This role is responsible for providing top-notch customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.This position requires the...
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Customer Service Centre Officer-Light Rail
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Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Customer Service Centre Officer-Light Rail (Ref:2500006G) Responsibilities Operate the Light Rail (LR) Customer Service Centres independently Provide ticketing services including applications, value-adding and refund services of Octopus Cards as well as handle surcharge payment Provide quality customer services and handle passenger...
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