Customer Service Representative-Light Rail

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Overview

The Mass Transit Railway is seeking a skilled and customer-centric individual to join our team as a Customer Service Centre Officer-Light Rail. This role is responsible for providing top-notch customer services, handling passenger enquiries and complaints, and ensuring a seamless experience for Light Rail passengers.

  • This position requires the ability to work independently and provide quality ticketing services, including applications, value-adding and refund services of Octopus Cards.
  • Candidates must have a strong understanding of customer service principles and be able to communicate effectively with passengers from diverse backgrounds.
Key Responsibilities

The successful candidate will be responsible for:

  • Operating the Light Rail Customer Service Centres independently
  • Providing ticketing services, including applications, value-adding and refund services of Octopus Cards
  • Handling passenger enquiries and complaints in a professional and empathetic manner
  • Inspecting facilities and providing logistical support at Light Rail Stops
  • Supporting local community engagement activities for Light Rail and Bus Operations
Requirements

To be successful in this role, candidates must possess:

  • A minimum of 2 years' experience in customer service related industries
  • Grade E / Level 2 / "Attained" or above in 5 subjects of HKCEE / HKDSE, including English and Chinese Languages
  • A customer-centric mindset with effective communication skills


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