Software Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Overview

We are seeking a talented Software Support Specialist - Transportation to join our team at Mass Transit Railway. As a key member of our support team, you will be responsible for providing technical expertise and support in the development and implementation of transportation systems.

About the Role

  • Main Responsibilities:
  • Investigate technical issues, conduct feasibility studies, and prepare technical reports to resolve incidents related to transportation systems.
  • Develop design recommendations and system improvements for various transportation systems, including main control systems, station management systems, building management systems, and SCADA systems.
  • Provide technical support to configuration management for transportation systems and associated management tools.
  • Prepare technical specifications for capital and revenue works and attend site surveys.
  • Assess, review, and provide comments on project design submissions.
  • Coordinate system interfaces with other parties, sections, or departments as necessary.
  • Offer expert advice on long-term asset replacement strategies for transportation systems.
  • Participate in service critical system performance monitoring teams and service support call ladders to respond quickly to incidents.
  • Provide technical support to innovation projects and the application of new technologies.

Requirements

  • Education: Degree in Electrical Engineering, Electronic Engineering, Computer Science, or Computer Engineering.
  • Experience: A minimum of 3 years' relevant experience in communication systems, with 2 years related to transportation equipment.
  • Preferred Skills: Experience in software development, system engineering, system integration, interface management, and requirement management.
  • P personal Qualities: Self-motivated, good communication, analytical, and problem-solving skills.


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