Guest Relations Supervisor
4 days ago
Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.
As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programs, employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for aGuest Relations Supervisor based at The Aberdeen Marina Club
As a Guest Relations Supervisor, we rely on you to:
- Supervise and oversee the operation of Reservations Centre and Club Lobby Reception
- Handle reservations for restaurants and sports & recreation activities, record and process all reservation inquiries made by phone or email efficiently and accurately
- Attend to members and guests' requests and provide appropriate solutions
- Work closely with other departments and partners to ensure excellent service delivery
We are looking for someone who has:
- Higher Diploma in hospitality management or equivalent
- Minimum 3 years of relevant job experience
- Customer oriented, strong interpersonal and communications skills
- Able to work independently and under pressure
- Excellent command in English, Cantonese & Mandarin
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