Apartment Operations Supervisor

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

We are seeking an Apartment Operations Supervisor to join our team at The Repulse Bay. As a key member of our estate management team, you will be responsible for supervising staff, coordinating maintenance works, and ensuring exceptional quality customer service.

  • Assist the Estate Manager in managing the daily operation and customer service.
  • Develop and maintain guest relationships and obtain guests' loyalty.

Responsibilities

  • Supervise staff, coordinate maintenance works, and ensure exceptional quality customer service.
  • Participate in monitoring the performance of contractors and maintenance works.
  • Handle administrative duties, including training, manpower arrangement, and attendance management.
  • Coordinate with project team, contractor, and Engineering to execute improvement, upgrading, and major renovation work.
  • Take part in any ad hoc project as assigned.

Requirements

  • Degree holder in Property or Housing Management or related discipline.
  • Member of MCIH or HKIH or equivalent professional qualification is preferable.
  • Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
  • Experience in the hospitality industry and customer-oriented.
  • Excellent interpersonal and supervisory skills.
  • Strong problem-solving skills and able to deal with customers in a professional manner.
  • Independent, proactive, and customer-oriented with a positive mindset.
  • Fluent in spoken and written English, Cantonese, and Putonghua.


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