Operation Supervisor, IT

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

Job Description - Operation Supervisor, IT (250126)

Responsibilities:

  • Provide guidance and support to facilitate team members in service delivery and daily operations
  • Engage in project development cycle of IT Operations projects on improving the systems monitoring capability and operational efficiency
  • Specify support and maintenance requirements for the production systems and services
  • Provide technical expertise solutions for application systems related problems and issues
  • Improve operations efficiency by automating daily operational tasks using RPA tools
  • Coordinate among stakeholders on system contingency planning and operational drill execution
  • Supervise in-sourced contractors and support the production systems
  • Manage alerts from event monitoring tools throughout their lifecycle to prevent, minimize, or eliminate their negative impact on airport operations

Requirements:

  • Bachelor's Degree / Diploma in Computer Science, Engineering or related disciplines
  • Minimum 3 years relevant experience in IT systems administration, including operation, technical support, and project management, with at least 1-2 years proven experience in programming and shell scripting
  • Experience in supporting VMware, SAN storage, CyberArk, NetBackup, Splunk, ServiceNow, etc.
  • Certification in relevant technologies e.g. MS Windows / RHEL / HP Unix is definitely advantageous
  • Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
  • Strong analytical, problem-solving, leadership, and communication skills
  • Proficiency in spoken and written English and Chinese; Putonghua is preferred
  • Holder of a Hong Kong driving license is preferred
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