Life Assurance Operations Supervisor
5 days ago
BOC Group Life Assurance Company Limited is a leading provider of life assurance solutions in the industry. Our company values innovation, teamwork, and customer satisfaction, and we strive to deliver exceptional services to our clients.
Job Description:
As a Life Assurance Operations Supervisor, you will play a crucial role in ensuring the smooth operation of our hotline teams. Your primary responsibility will be to supervise the daily activities of the team, providing guidance and support as needed. Additionally, you will assist in various initiatives aimed at improving customer experience and operational efficiency.
Responsibilities:
- Supervise daily operations of hotline teams
- Provide guidance and support to team members
- Assist in initiatives to improve customer experience and operational efficiency
- Maintain accurate records and reports
Requirements:
- Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
- 6 years or above working experience, preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
- Customer-service oriented and good interpersonal skills
- Patient, attentive to details with good problem-solving and organizing skills
- Positive and attentive to details
- Conversant with MS Word, Excel, and Chinese Word Processing
- Proficient in spoken and written English and Chinese
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