Customer Experience Supervisor

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

The Customer Services Manager role at BOC Group Life Assurance Company Limited is a key position that oversees the daily operation of the hotline team, providing quality and timely services to customers. The incumbent is expected to assist in various initiatives aligned with the company's strategic development for excellent customer experience and operational efficiency.

Key Responsibilities:

  • Supervise the daily operation of the hotline team to ensure high-quality service delivery
  • Assist in developing and implementing strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and expansion
  • Maintain accurate records and reports to track performance and identify areas for improvement

Requirements:

  • Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
  • 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
  • Customer-service oriented and good interpersonal skills
  • Patient, attentive to details with good problem-solving and organizing skills
  • Positive and attentive to details
  • Conversant with MS Word, Excel, and Chinese Word Processing
  • Proficient in spoken & written English and Chinese

Benefits:

  • 5-day work week
  • Attractive remuneration package
  • Excellent training & development opportunities


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