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Customer Experience Advocate

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Overview

Cathay Pacific Airways Limited is committed to delivering exceptional customer experiences and building long-term relationships with our customers. As an Employee Services Executive, you will play a critical role in achieving this goal by providing high-quality customer contact services, supporting teams in various locations, and focusing on delivering first-class customer service.

The ideal candidate will have experience in general administration within a Business Services / Shared Services environment and possess strong influencing and interpersonal skills to collaborate with Business Units and work with a diverse group of people to meet goals and objectives. Strong verbal and written communication skills in English and Chinese are also essential, along with a customer-centric attitude, focusing on resolving issues and performing with a customer-focused mindset.

Key Responsibilities
  • Develop and maintain effective working relationships with stakeholders, communicating clearly and concisely to ensure seamless collaboration and issue resolution.
  • Evaluate and analyze customer feedback, identifying areas for improvement and recommending changes to enhance customer satisfaction.
  • Contribute to the development and implementation of business strategies, working collaboratively with cross-functional teams to achieve goals and objectives.
  • Stay up-to-date with industry trends and best practices, applying knowledge and expertise to drive continuous improvement and excellence.