Customer Success Advocate

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Octus Full time

At Octus, we're a leading global provider of credit intelligence, data, and analytics. Our mission is to empower professionals with the insights they need to make informed decisions in the fast-paced credit markets.

We're seeking a Customer Success Specialist who can provide top-notch service to our clients, ensuring their satisfaction and driving adoption of our product suite. This role offers an excellent opportunity for individuals with customer support or onboarding experience to build relationships and increase usage.

Key Responsibilities:

  • Develop expertise in our client segments, products, and the sub-investment grade market.
  • Maintain regular contact and develop relationships with clients to understand their business drivers and goals.
  • Educate and train users on utilizing our platform, including demos, sharing best practices, customizing email preferences, and providing updates on new functionalities.
  • Monitor key performance indicators across accounts and strategize outreach efforts to maximize usage and adoption.
  • Engage directly with clients on technical requests and provide solutions to common challenges.
  • Collaborate with internal teams to ensure client needs are met.


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