Customer Success Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

We're shaping the future of healthcare by innovating across the full spectrum of medical solutions. At Johnson & Johnson, we're driven by a passion for making a meaningful difference in people's lives. Through our work in Innovative Medicine and MedTech, we're creating breakthroughs that will change the course of human history.

About Our Company Culture

We value diversity, inclusivity, and teamwork. Our employees are empowered to think creatively, collaborate openly, and drive innovation. We offer opportunities for professional growth, employee wellness programs, and a supportive work environment that fosters success.

Main Responsibilities:
  • Design and implement long-term strategies to achieve sales goals and qualitative objectives.
  • Build and maintain strong relationships with customers, manage call plans, and oversee territory assignments.
  • Conduct thorough needs assessments and develop customized solutions to support Healthcare Professionals.
  • Collect and analyze sales data, prepare reports, and present findings as needed.
  • Provide exceptional customer service and support.
  • Collaborate with cross-functional teams to drive business results.
  • Mentor junior colleagues.
  • Excel as a role model in sales performance.
  • Publish actionable market insights to senior leadership.
Key Qualifications:
  • Preferred science background.
  • Minimum bachelor's degree.
  • At least 4 years of experience in sales and customer management within the healthcare sector for KAEs.


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