Enterprise Customer Success Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zscaler Full time

Zscaler is a leader in enterprise security solutions, helping businesses protect themselves from cyber threats and data loss. As a global organization, we operate the world's largest security cloud, providing real-time threat intelligence and advanced security capabilities to our customers. Our AI-powered Zscaler Zero Trust Exchange platform is designed to protect users, devices, and applications in any location.

We are seeking an Enterprise Customer Success Specialist to join our Customer Success team in Hong Kong. In this role, you will be responsible for delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential.

Key responsibilities include:

  • Delivering high-impact experiences and identifying innovative solutions for customers
  • Leveraging valuable data and research to provide expert support
  • Ensuring customers achieve their goals and leverage our technology
  • Collaborating with internal and customer-facing teams to drive product adoption
  • Managing and coordinating customer escalations

To succeed in this role, you will need:

  • 5+ years of experience in Cloud Services, Networking, and Security Solutions
  • Experience in Network Security, including secure connectivity, data protection, and web security
  • Ability to troubleshoot network and performance issues using common tools

We pride ourselves on being an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. At Zscaler, we offer comprehensive benefits to meet the diverse needs of our employees and their families, including time off plans, parental leave options, retirement options, and more.



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