Senior Technical Advocate

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

About the Job

We are looking for a highly motivated and experienced Senior Customer Success Engineer to join our team at Dynatrace. As a key member of our account team, you will work closely with customers to understand their business needs and provide guidance on achieving their desired outcomes.

As a trusted advisor, you will have a deep understanding of our customers' infrastructure, architecture, and business requirements. You will provide expert guidance on implementing Dynatrace products and services, and collaborate with cross-functional teams to ensure seamless delivery.

Your Key Responsibilities

  • Develop and maintain deep understanding of customer's infrastructure, architecture, and business/regulatory requirements.
  • Strategize on overall technical objectives and long-term goals of the customer and their business.
  • Provide advice and guidance as subject matter expert to ensure successful ongoing usage, adoption of product, and foster growth of customer's footprint.
  • Engage with Dynatrace customer support as customer advocate to ensure speedy resolution of customer issues.
  • Engage with Dynatrace Product management as customer advocate on product roadmap discussions.
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers.
  • Maintain current functional and technical knowledge of Dynatrace products and services.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • 4+ years of experience working with large enterprise customers, including executive leadership.
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • A track record of going above and beyond for your team and customers.
  • Ability to manage executive relationships and discussions (VP/CxO).
  • Exceptional English written and verbal communications skills, as well as organizational and teamwork skills.


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