Institutional Client Advocate

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China KuCoin Exchange Full time

KuCoin Exchange is committed to providing our customers with the best possible experience. We are seeking a dedicated Institutional Client Advocate to join our team and help us achieve this goal.

In this role, you will be responsible for building and maintaining strong relationships with our institutional clients, understanding their needs and preferences, and providing tailored solutions to meet their requirements.

You will work closely with our sales team to identify new business opportunities and collaborate with cross-functional teams to develop and implement strategic plans for client acquisition and retention.

We are looking for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and can build strong relationships with clients.

Key Responsibilities:

  • Build and maintain strong relationships with institutional clients through regular communication and timely issue resolution
  • Understand client needs and preferences to provide tailored solutions and improve overall satisfaction
  • Collaborate with sales team to identify new business opportunities and develop strategic plans for client acquisition and retention
  • Work closely with cross-functional teams to ensure seamless execution of client initiatives

Requirements:

  • Minimum 3 years of experience in customer-facing roles
  • Excellent communication and interpersonal skills with a strong sense of client centricity
  • Ability to build strong relationships with clients and internal stakeholders
  • Proven track record of delivering exceptional customer experiences


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