Life Assurance Operations Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

We are seeking an experienced Customer Services Manager to join our team at BOC Group Life Assurance Company Limited. As a key member of our operations team, you will be responsible for overseeing the daily operation of the hotline team, providing quality and timely services to customers. You will also assist in developing and implementing strategies to improve customer satisfaction and loyalty.

About the Team:

  • High-performing team with a strong focus on customer satisfaction
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities

What We Are Looking For:

  • Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
  • 6 years or above working experience and preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
  • Customer-service oriented and good interpersonal skills
  • Patient, attentive to details with good problem-solving and organizing skills
  • Positive and attentive to details
  • Conversant with MS Word, Excel, and Chinese Word Processing
  • Proficient in spoken & written English and Chinese


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