Customer Service and Support Lead

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time
About the Position:
  We are seeking an experienced Customer Service and Support Lead to join our team at BOC Group Life Assurance Company Limited. As a key member of our customer service team, you will be responsible for supervising the daily operation of hotline teams and ensuring quality and timely services to customers. The position requires a high level of customer service orientation, strong interpersonal skills, and ability to work in a fast-paced environment.

Key Responsibilities:
  
  • Supervise daily operations of hotline teams
  • Ensure quality and timely services to customers
  • Assist in initiatives to improve customer experience and operational efficiency
  • Collaborate with cross-functional teams to achieve business objectives


Requirements:
  
  • Degree or above in relevant disciplines with professional insurance qualifications (FLMI, ACS)
  • 6 years or above working experience, preferably 3 years at supervisory level in life insurance with solid customer relationship management experience
  • Customer-service oriented and good interpersonal skills
  • Patient, attentive to details with good problem-solving and organizing skills
  • Positive and attentive to details
  • Conversant with MS Word, Excel, and Chinese Word Processing
  • Proficient in spoken and written English and Chinese


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