Regional Support Services Lead

Role: Regional Support Services ManagerLocation: Hong KongSalary: CompetitiveROLE SUMMARYThe Regional Support Services Manager (RSSM) is responsible for overseeing Kinly's proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the...

Team Management and DevelopmentThe Regional Support Services Manager will lead, mentor, and develop a high-performing AV service team. This includes implementing training programs to ensure technical proficiency in AV/UC disciplines and promoting a culture of engagement, collaboration, and continuous learning.

Key ResponsibilitiesOversee and Optimise AV Service Delivery: Ensure smooth operation of helpdesk and field service teams.Implement Metrics and Dashboards: Track service activity, SLA adherence, and performance KPIs.Conduct Trend Analysis: Drive continuous service improvement.Ensure Collaboration: Between AV service teams, including Coordination, SME...

Job DescriptionThe Regional Support Services Manager will oversee the proactive and reactive AV support teams in the APAC region. This includes managing helpdesk operations, client escalations, and service delivery in line with industry best practices, KPIs, and SLAs.This role requires experience in the audio-visual (AV) industry, with a strong understanding...

FDM Group is a leading provider of business transformation services, with a strong presence in the APAC region. We are seeking a highly skilled and detail-oriented individual to join our team as a Business Support Specialist - APAC Region.As a Business Support Specialist, you will play a critical role in ensuring the smooth functioning of daily business...

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About UsFounded in 2015, Fano Labs is a spin-off from the University of Hong Kong, specializing in developing AI technologies for multilingual environments. Our mission is to empower enterprises to drive operational efficiency through language AI solutions.Our SolutionsWe develop award-winning AI Interaction Analytics Platform – Callinter, which enables...

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Company OverviewKinly's Global Services is a leading provider of audio-visual solutions and services. Our team of experts helps world-class organisations achieve maximum collaboration, engagement, and productivity by designing, engineering, and supporting cutting-edge technology solutions.

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Company Overview">Tata Consultancy Services is a pioneering organization committed to sustainable development, fostering a culture of innovation, technology, and social responsibility.As a leader in the IT services industry, we strive to achieve long-term net zero emissions by 2030, building on our achievements in carbon neutrality since 2022.">Job...

Company OverviewKinly's Global Services is a leading integrator of audio-visual and unified communications solutions. As the largest provider in Europe, we serve as a globally trusted technology advisor to top organisations.We have over 25 years of experience designing, developing, integrating and supporting complex audiovisual solutions. Our clients rely on...

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About Us:Kinly's Global Services is a leading integrator of audio-visual and unified communications solutions, trusted by top global brands. We've been designing, developing, integrating, and supporting complex audiovisual solutions for over 25 years, consistently delivering secure and flexible meeting experiences.About the Job:We're seeking an experienced...

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