Business Support Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FDM Group Full time

FDM Group is a leading provider of business transformation services, with a strong presence in the APAC region. We are seeking a highly skilled and detail-oriented individual to join our team as a Business Support Specialist - APAC Region.

As a Business Support Specialist, you will play a critical role in ensuring the smooth functioning of daily business operations across the FDM Group organization. Your responsibilities will include:

  • Managing contract paperwork and ensuring timely receipt of purchase orders from clients
  • Maximizing invoicing through effective management of contracts, client portals, and purchase orders
  • Producing regular reports on customer account status
  • Onboarding new clients and providing them with necessary information packs for the finance team
  • Sharing knowledge and expertise with peers to drive business growth and improvement
  • Leading ad-hoc finance projects and ensuring their successful completion
  • Developing customer process maps and documentation for systems and controls within finance and wider operational systems

We are looking for a candidate with strong planning and analytical skills, who can work effectively under pressure and meet strict deadlines. You should have excellent communication skills, both written and verbal, and be able to build effective relationships with clients, account managers, and other finance teams.

A medium-level user of Excel, specifically including pivot tables, is essential for this role. Previous experience of managing client accounts from a customer service/relationship and paperwork perspective is highly desirable but not essential.


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