AV Support Services Team Lead

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

Key Responsibilities

  • Oversee and Optimise AV Service Delivery: Ensure smooth operation of helpdesk and field service teams.
  • Implement Metrics and Dashboards: Track service activity, SLA adherence, and performance KPIs.
  • Conduct Trend Analysis: Drive continuous service improvement.
  • Ensure Collaboration: Between AV service teams, including Coordination, SME Technical Teams, and Field Engineers.


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