AV Technical Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

Company Overview: Kinly's Global Services is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations.

Salary: Negotiable (dependent on experience), plus company benefits.

Job Description:

Role Summary: We are seeking an experienced Audio Visual Subject Matter Expert to be the primary technical support contact for clients in the support of delivered systems within the Global Service's team.

About the Role: As an Audio Visual Subject Matter Expert, you will be managing our client's global estate information remotely and locally, to maintain maximum reliability, serviceability, and efficiency in all areas of support. You will be the main client contact, specialising in supporting the client AV estate, understanding internal client processes and maintaining strong operational relationships.

Key Responsibilities:

  • Providing in-depth troubleshooting, often remotely, and user support for any reported service issues.
  • Providing user-training to the end-client and support teams in the best practice of system use and support scenarios.
  • Fault-finding of audio visual and video conferencing systems to a high level, under pressure.
  • Codec configurations, provisioning systems on VC infrastructure (i.e., TMS, Microsoft Teams Room), phonebook creation.
  • Code uploading to Crestron devices (panel, processor, x-panel, server).
  • Configuration and fault-finding of Digital Sound Processors (DSP) such as Q-Sys, Biamp, and Clearone, Shure.
  • Supporting IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity, and MediaStar.
  • Assisting the commissioning contact to ensure that systems are installed to commissioning guidelines and policies.
  • Working with design CAD Schematics, ensuring systems are installed/working at optimum levels.
  • Attending meetings to gain visibility of Global Services client projects and input into designs and support considerations.
  • Completing Site Acceptance Testing (SAT) which includes final adjustment of system prior to handover to client.
  • Supporting Project Manager in the successful delivery of projects.
  • Liaising with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects.

Skills and Experience:

  • Excellent technical knowledge of AV & VC equipment (Cisco / Crestron / Extron / Poly / Logi, and various others).
  • Good understanding of computer software and hardware systems.
  • Networking knowledge to fault-find audio and video conference networks (e.g., Dante audio and Multicast video streams).
  • Understanding both digital/analog audio and video signals (e.g., HDMI, Display Port, DVI Component, and Composite).
  • Ability to carry out site surveys if required and spot potential problems (surfaces, flooring, cabling).
  • Ability to read and work to schematic drawings.

About Us: At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible, and welcoming as possible for all our teams and prospective employees. We provide equal employment opportunities where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion, or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive.

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