Facilities and Services Supervisor

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Baptist University Full time
Facilities and Services Supervisor

The HKBU Chinese Medicine Hospital Company Limited operates under a public-private partnership model, adopting a unique approach to delivering high-quality healthcare services. As a Facilities and Services Supervisor, you will be responsible for overseeing the day-to-day operations of supporting services, ensuring that they are efficient, effective, and aligned with the company's goals.

Your key responsibilities will include:

  • Supervising facilities and services, including housekeeping, domestic, and transportation services, waste management, fire safety, security services, carpark management, landscape and gardening, pest control, staff changing room, staff accommodations services, emergency preparedness, inventory control, procurement, store management, and other supporting services;
  • Liaising with user departments and service contractors to provision services and monitor service quality and performance;
  • Assisting seniors in monitoring and reviewing the performance of various outsourced service providers;
  • Handling staff issues, including preparing staff duty rosters, planning and maintaining staff records, staff discipline and performance monitoring, staff orientation and training;
  • Assisting supervisors in preparation of guidelines, standards of procedure, and work instructions;
  • Training and developing supporting staff;
  • Preparing service/management reports;
  • Managing hospital equipment systems related to supporting services such as Automated Medical Robots;
  • Assisting supervisors in conducting investigations and carrying out follow-up actions on feedback/complaints/incidents and preparing investigation reports;
  • Performing shift duties and reporting duties during adverse weather conditions such as typhoons, black rainstorms, and other emergencies;
  • May be required to work overtime;

Key Performance Indicators

  • Effective supervision of facilities and services teams;
  • Excellent communication and interpersonal skills;
  • Ability to analyze problems and provide solutions;
  • Proficient in computer applications and report writing;
  • Leadership and teamwork skills;
  • Flexibility and adaptability;


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