Support Services Director
4 days ago
The CMHHK aims to provide comprehensive Chinese medicine care, ranging from primary to tertiary services, and promote advanced and specialized services. As a Support Services Director, you will be responsible for overseeing the strategic direction and operational excellence of supporting services, ensuring that they align with the company's vision and mission.
Your key responsibilities will include:
- Developing and implementing strategies to improve the efficiency and effectiveness of supporting services;
- Leading and managing facilities and services teams to achieve exceptional customer satisfaction and service delivery;
- Liaising with user departments and service contractors to provision services and monitor service quality and performance;
- Assisting seniors in monitoring and reviewing the performance of various outsourced service providers;
- Handling staff issues, including preparing staff duty rosters, planning and maintaining staff records, staff discipline and performance monitoring, staff orientation and training;
- Assisting supervisors in preparation of guidelines, standards of procedure, and work instructions;
- Training and developing supporting staff;
- Preparing service/management reports;
- Managing hospital equipment systems related to supporting services such as Automated Medical Robots;
- Assisting supervisors in conducting investigations and carrying out follow-up actions on feedback/complaints/incidents and preparing investigation reports;
- Performing shift duties and reporting duties during adverse weather conditions such as typhoons, black rainstorms, and other emergencies;
- May be required to work overtime;
Requirements
- Minimum 5 years' working experience in supervisory or management level in supporting services/facility management and preferably post-secondary education or above;
- Familiarity with operations of supporting services/security;
- Experience in compiling reports and knowledge in computer usage;
- Good command of Chinese and English and able to write Chinese and English;
- Responsible, self-initiative, and independent;
- Good supervisory skills with problem-solving and decision-making abilities;
- Able to be a team player with leadership;
- Able to handle multi-tasks with great flexibility/adaptability;
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