Residential Operations Director

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

The Repulse Bay, managed by The HSH Group/The Peninsula Hong Kong, seeks an Estate Management Specialist to join our team. As an Assistant Estate Manager, you will be responsible for overseeing the daily operation of our luxury residential apartment complex, commercial arcade, and other facilities.

Responsibilities

  1. Deputy to Estate Manager
  2. Highly competitive total remuneration package on offer
  3. Exceptional opportunity to develop your expertise and career

Key Accountabilities

  • Oversee the daily operation and manage the luxury residential apartment, commercial arcade, and other facilities.
  • Assist the Estate Manager in enhancing our customer service by creating a concierge service to ensure exceptional quality customer service.
  • Lead and manage the team in day-to-day operations and ensure exceptional quality customer service to guests and residents.
  • Develop and maintain guest relationships and obtain guests' loyalty.
  • Proactively respond to guest comments and complaints and take necessary action to achieve the highest level of guest satisfaction.
  • Assist the Estate Manager in monitoring the performance of contractors and maintenance works.
  • Handle administrative duties including training, manpower arrangement, and attendance management.
  • Cordinate with project teams and engineers to execute improvement, upgrading, and major renovation work.

Required Skills and Qualifications

  • Degree holder in Property or Housing Management or related discipline.
  • Member of MCIH or HKIH or equivalent professional qualification preferable.
  • Minimum 7 years experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
  • Experience in hospitality industry and customer-oriented.
  • Excellent interpersonal and supervisory skills.
  • Strong problem-solving skills and able to deal with customers professionally.
  • Independent, proactive, and customer-oriented with positive mindset.
  • Fluent in spoken and written English, Cantonese, and Putonghua.


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