Guest Experience Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

What We Offer

We're committed to supporting our colleagues' growth and development, offering a range of benefits and opportunities to help them succeed. Some of the perks include:

  • A comprehensive training program to enhance your skills and knowledge.
  • A competitive salary and benefits package.
  • The opportunity to work with a global leader in hospitality.
  • Access to exclusive employee discounts and rewards.
  • A fun and supportive work environment.

Job Description

In this role, you'll be responsible for delivering exceptional quality service to our guests, ensuring their needs are met, and exceeding their expectations. You'll work closely with our Front Office team to provide seamless service to our guests, handling inquiries, resolving issues, and maintaining accurate records.

Requirements:

  • Related working experience in hotel/guest services.
  • Fluent in both written and spoken English.
  • Mandarin and other foreign language literacy is a plus.
  • Excellent organisational and communication skills.
  • Ability to multi-task and work as a team.
  • Basic computer and typing skills.
  • Dynamic and energetic.


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