Service Delivery Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full time

We are seeking an experienced and charismatic Concierge Team Lead to deliver exceptional guest experiences at The Peninsula Hong Kong.

Key Responsibilities:
  • Anticipate and meet guests' needs by providing tailored recommendations and services.
  • Maintain in-depth knowledge of local attractions, events, and services, innovating new ideas to enhance guest satisfaction.
  • Collaborate with the Chief Concierge to implement and maintain Peninsula service standards within the Concierge team.
  • Foster a climate of enthusiasm and encouragement by monitoring training and development of the team.
  • Provide guidance and support to the team, promoting excellence, professionalism, and teamwork.

Requirements:

  • At least 5 years of relevant hotel experience in Concierge.
  • Excellent command of both spoken and written English and Chinese.
  • Strong leadership, organisational, interpersonal, and communication skills.
  • Knowledge of MS Office and PMS systems.
  • Membership in Les Clef d'Or.

About The Peninsula Hong Kong:

The 'Grande Dame of the Far East', first opened in 1928, blends grandeur and nostalgia with modern technology. Located in Hong Kong's vibrant Tsim Sha Tsui district, The Peninsula Hong Kong is one of the world's greatest hotels.

We foster a strong sense of teamwork, service, and dedication that goes the extra mile. As a team member, you will experience a harmonious professional environment where attractive remuneration, recognition, and generous benefits form part of a caring culture.



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