Service Delivery Excellence Director
3 days ago
In this pivotal leadership role at OCBC, you will oversee the key functions of our contact centre, guaranteeing top-tier customer care and excellence. As a seasoned manager with deep expertise in banking operations, you will mentor and guide a skilled team of specialists to identify challenges and devise smart solutions. Through meticulous planning and careful execution, we will cement our reputation as a trailblazer in quality services.
Main Goals- Assemble and lead a dynamic team of experts to effectively address customer needs and create remarkable experiences.
- Refine operational systems and develop novel methodologies to innovate customer interaction processes.
- Promote seamless integration between departments, fostering collaborative spirit and synergistic effects.
- Develop indispensable competencies through continuous learning and exchange programs to push forward technological progress.
- Deliver versatile customer support and flawlessly implement cross-platform solutions.
- Highest academic credentials from a prestigious institution.
- Prior experience in leading major projects within a global corporation.
- Mastery of Chinese Microsoft Office application sets and intrinsic motivation to handle multiple tasks concurrently.
- Insight into field concepts, acquaintance with goal-setting principles, and intuitive thinking approach to rapidly scan vast amounts of information.
- Impressive quantitative literacy and succinctness to make meaningful connections.
- Awareness of worldwide advancements in info-tech interfaces and active exploration of clever innovations.
- Versatility in solving seemingly impenetrable problems; unremitting quest for updated systematic handling protocols.
- Perfect teamwork mastery coupled with dignified self-assurance to bring out each associate's dormant talent.
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Delivery Service Excellence Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Jebsen Group Full timeJob SummaryWe are seeking a Delivery Service Excellence Manager to join our Beverage business and drive service excellence and operation efficiency.This role will be responsible for managing the day-to-day delivery operations, including coordinating with 3PL providers and monitoring their performance.Main Responsibilities:Develop and implement strategies to...
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Manager of Programme Delivery and Excellence
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Robert Walters Full timeJob DescriptionProvide cost control and analytical services for the Programme, managing detailed project estimates, budgets and resource plans to ensure efficient delivery.Leverage technology and market best practices to enhance effectiveness and efficiency of current work processes.Support planning and execution of change management activities for...
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IT Service Delivery Specialist
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full timeE.C Technology Ltd. invites highly motivated individuals to apply for the position of IT Service Delivery Specialist.About the RoleThis exciting opportunity will see you working closely with our esteemed VIP clients, delivering world-class IT support services that exceed their expectations.Key ResponsibilitiesServe as a dedicated point of contact for VIP...
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Technology Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob DescriptionWe are looking for a Technology Service Delivery Manager who can lead our team in delivering exceptional IT services. The successful candidate will have experience in managing technology services, ensuring customer satisfaction, and maintaining relationships with internal stakeholders.The ideal candidate will possess excellent communication...
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Director of Account Servicing
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China IPS Group Full timeJob OverviewThe Director of Account Servicing will play a crucial role in shaping the client experience at IPS Group. This position requires a seasoned professional with a deep understanding of financial services and exceptional leadership skills.ResponsibilitiesOversee the account servicing team to ensure seamless service delivery.Develop and implement...
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Lounge Service Excellence Leader
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are seeking a seasoned professional to lead our lounge services as the Lounge Service Excellence Leader. As a member of our team, you will drive service excellence, foster strong relationships, and create memorable experiences for our customers.ResponsibilitiesDevelop and implement strategies to enhance the overall lounge experience, including quality...
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Senior Service Delivery Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeWe are looking for a Senior Service Delivery Manager to lead our digital project delivery team. The ideal candidate will have a minimum of 6 years' experience in consumer banking products and a proven track record in managing system enhancements end-to-end.The successful candidate will be responsible for driving the delivery of new product development,...
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Audio Visual Services Director
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeJob OverviewKinly's Global Services is seeking a highly skilled Audio Visual Services Director to oversee the proactive and reactive AV support teams in the APAC region. The ideal candidate will have extensive experience in the audio-visual industry, with a strong understanding of AV/UC technologies, video conferencing, and unified communications.The role...
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IT Service Delivery Expert
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Avature Full timeThe IT Service Delivery Expert role at Bloomberg is focused on ensuring the smooth operation of our financial markets trading and connectivity solutions. As a key member of our global team, you'll be responsible for providing top-notch service delivery to our clients, working closely with our engineering, solutions architecture, and product development teams...
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IT Service Delivery Expert
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeAbout Our TeamWe're a team of technology enthusiasts at GL Tech, dedicated to making smart devices for people's daily life using leading-edge wireless technologies. With specific focus on Wi-Fi technologies, we're developing smart Wi-Fi routers, modules for Internet of Things (IoT), and smart cameras. Our core team members have a background in Mainland China...
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Senior Facilities Director
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Yip Service Company Limited Full timeHong Yip Service Company Limited is seeking a seasoned Senior Facilities Director to lead our property management team.Responsibilities:Oversee property management functions, including budget planning, enforcement of DMC, and liaison with owners' organizations.Convene site meetings and monitor contractors' performance to ensure high service standards.Liaise...
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IT System Service Delivery Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China NCS Group Full timeOverviewNCS Group is seeking a seasoned IT professional to fill the role of IT System Service Manager. As a key member of our team, you will be responsible for overseeing the delivery of high-quality IT services and ensuring that our systems are running smoothly.As the focal point for incident and problem management, you will work closely with end-users,...
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Service Delivery Expert
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GOLDEN LEAF INTERNATIONAL (HONG KONG) LIMITED Full timeJob DescriptionGOLDEN LEAF INTERNATIONAL (HONG KONG) LIMITED is seeking a highly skilled and experienced Service Delivery Expert to join our team.The successful candidate will have a proven track record in HVAC system upgrading or alternation projects and be able to demonstrate expertise in Reliability Centered Maintenance.Responsibilities:Develop and...
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Global AV Service Delivery Manager
19 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full timeKinly's Global Services is seeking a seasoned professional to lead its AV service delivery operations in the APAC region. As a Regional Support Services Manager, you will be responsible for overseeing the proactive and reactive AV support teams, ensuring the highest quality of service for clients.The ideal candidate will have extensive experience in the...
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Logistics Service Delivery Manager
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Vitasoy International Full timeJob DescriptionWe are looking for a highly skilled Logistics Service Delivery Manager to join our Vitasoy International team. In this role, you will be responsible for managing the day-to-day logistics operations, ensuring timely delivery and maintaining high levels of customer satisfaction.Key ResponsibilitiesOversee the entire logistics process from order...
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Service Delivery Manager
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full timeJob Description: Responsibilities: 2 years or above in a Service Delivery Manager (SDM) role focused on Deskside / infrastructure. Monitor and manage the account of IT service. Manage and be responsible for network or infrastructure. 4 years of experience in project management. 5+ years of experience in managing IT infrastructure. Data Center and Storage...
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Social Service Director
19 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Council of Social Service Full timeThe Hong Kong Council of Social Service is a statutory body that represents the social service sector. Its mission is to advance the well-being of the Hong Kong community by building an impact-oriented, collaborative and innovative social service sector. The organization invites applications for the position of Chief Executive, who will oversee the...
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Building Services Director
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cundall Full timeAbout the RoleThis is an exciting opportunity for a seasoned Building Services expert and leader to join our team in Hong Kong. As part of the Senior Team, you will be responsible for the operational delivery of projects, project team management, client relationship management, and line management of teams.You will play a leading role in ensuring the...
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Service Excellence Ambassador
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Hotels Corporation Full timeAt Hyatt Hotels Corporation, we are committed to delivering exceptional service experiences for our guests.We are seeking a talented Guest Service Officer to join our dynamic team in the lobby and Concierge counter.The successful candidate will be responsible for providing an excellent level of service to guests, working alongside all teams to ensure an...
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Service Delivery Expert for Mass Transit
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Delivery Expert to join our team at the Mass Transit Railway. As a Light Rail Customer Service Centre Officer, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Light Rail Customer Service Centres.You will work closely with...