Global AV Service Delivery Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

Kinly's Global Services is seeking a seasoned professional to lead its AV service delivery operations in the APAC region. As a Regional Support Services Manager, you will be responsible for overseeing the proactive and reactive AV support teams, ensuring the highest quality of service for clients.

The ideal candidate will have extensive experience in the audio-visual industry, with a strong understanding of AV/UC technologies, video conferencing, and unified communications. They will drive operational excellence, manage escalations, and support continuous service improvements to meet client needs.

Key responsibilities include:

  • Oversee and optimize AV service delivery, ensuring smooth operation of helpdesk and field service teams.
  • Implement metrics and dashboards to track service activity, SLA adherence, and performance KPIs.
  • Conduct trend analysis to drive continuous service improvement.
  • Ensure collaboration between AV service teams, including Coordination, SME Technical Teams, and Field Engineers.
  • Manage client escalations, ensuring timely resolution of AV/UC-related service issues.
  • Maintain AV-specific service documentation for coordination teams.
  • Provide monthly and quarterly service reports (MI packs) to clients, demonstrating performance and improvements.

The successful candidate will possess people management and leadership skills, hands-on experience with AV/UC technologies, and proficiency in MS Office and service management tools. They will also have experience delivering AV support services to large corporate customers.



  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Role:As a Regional Support Services Manager at Kinly's Global Services, you will be responsible for overseeing our proactive and reactive AV support teams in the APAC region. This includes managing helpdesk operations, client escalations, and service delivery to ensure the highest quality of service for our AV clients.Key Responsibilities:Optimize...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    The Ideal Candidate:We are looking for a highly motivated and experienced Regional Support Services Manager who can lead our AV service team in the APAC region. The ideal candidate will have a strong background in AV/UC service management and people management, with excellent analytical and communication skills.Key Responsibilities:Oversee and optimize AV...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Job Description:This job description outlines the key responsibilities and requirements for the Regional Support Services Manager position at Kinly's Global Services. We are committed to providing equal opportunities in employment and welcome applications from qualified candidates.Job Summary:The Regional Support Services Manager will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About Kinly's Global ServicesWe are a globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. We design, engineer and support audio visual and collaboration technology solutions that add real business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Role: Regional Support Services Manager Location: Hong Kong Salary: Competitive ROLE SUMMARY The Regional Support Services Manager (RSSM) is responsible for overseeing Kinly's proactive and reactive AV support teams, which include Client Service Coordinators, Subject Matter Experts (SMEs), and Field Service Engineers in the APAC region. The role ensures the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Kinly's Global Services is seeking a strategic leader to oversee its AV operations and strategy in the APAC region. As an AV Operations and Strategy Lead, you will be responsible for developing and implementing strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction.The ideal candidate will have extensive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Job OverviewKinly's Global Services is seeking a highly skilled Audio Visual Services Director to oversee the proactive and reactive AV support teams in the APAC region. The ideal candidate will have extensive experience in the audio-visual industry, with a strong understanding of AV/UC technologies, video conferencing, and unified communications.The role...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Kinly's Global Services:We are a multi-award-winning team of innovative professionals dedicated to delivering secure and reliable meeting experiences to world-class organisations.Our solutions drive maximum collaboration, engagement, and productivity, enabling a world where people can work together from everywhere.Your Role:You will be part of our global...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the RoleWe are seeking a highly skilled Audio Visual Service Manager to join our team. As an Audio Visual Service Manager, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.The ideal candidate will have a high degree of client contact, often working with executive management and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Kinly's Global Services is committed to providing exceptional AV support services to its clients in the APAC region. As a Regional Support Services Manager, you will play a critical role in driving operational excellence, managing escalations, and supporting continuous service improvements.The ideal candidate will have a proven track record of success in the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Opportunity:We are seeking an experienced Regional Support Services Manager to join our global services team at Kinly. As a key member of our team, you will play a crucial role in delivering exceptional AV service experiences to our clients in the APAC region.Key Requirements:Proven experience in the audio-visual industry, with a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the PositionWe are seeking an experienced Event Manager to join our team at Kinly's Global Services. As an Event Manager, you will be responsible for delivering top-notch on-site event services, building and maintaining strong client relationships, and driving operational excellence within the company.Main Responsibilities:Event Planning and Execution:...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the RoleKinly's Global Services is seeking an experienced Event Coordinator Manager to join our team. As an Event Coordinator Manager, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.The ideal candidate will have a high degree of client contact, often working with executive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Job SummaryWe are looking for a highly motivated and experienced HR Operations Manager to lead our Global HR Service Delivery team. The successful candidate will be responsible for delivering high-quality HR services to remote employees and managing the execution of HR processes and policies.Key ResponsibilitiesDevelop and implement strategies to improve HR...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the Role:The Audio Visual Event Manager is a crucial member of Kinly's Global Services team, responsible for overseeing the delivery of exceptional event services to clients worldwide.This role involves high-level client contact, often working closely with executive management and managing directors to provide top-notch services across all Audio...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Job Description:Kinly's Global Services is seeking an experienced Audio Visual Event Manager to join our team. As a key member of our team, you will be responsible for delivering exceptional event services to clients worldwide.Responsibilities:Manage and oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    About the RoleWe are seeking a highly skilled Technical Events Specialist to join our team. As a Technical Events Specialist, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.The ideal candidate will have a high degree of client contact, often working with executive management and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

    Job OverviewKinly's Global Services is a leading provider of audio-visual solutions. We are seeking a highly skilled Audi Visual Subject Matter Expert to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to clients worldwide.Responsibilities and Challenges:Design, engineer, and support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    The IT Service Delivery Expert role at Bloomberg is focused on ensuring the smooth operation of our financial markets trading and connectivity solutions. As a key member of our global team, you'll be responsible for providing top-notch service delivery to our clients, working closely with our engineering, solutions architecture, and product development teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job DescriptionWe are looking for a Technology Service Delivery Manager who can lead our team in delivering exceptional IT services. The successful candidate will have experience in managing technology services, ensuring customer satisfaction, and maintaining relationships with internal stakeholders.The ideal candidate will possess excellent communication...