Audio Visual Service Manager

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

About the Role

We are seeking a highly skilled Audio Visual Service Manager to join our team. As an Audio Visual Service Manager, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.

The ideal candidate will have a high degree of client contact, often working with executive management and managing directors of our clients to provide best-in-class services across all Audio Visual-related aspects of event services.

Key Responsibilities

  • Manage and oversee the delivery of on-site event services, ensuring that all services are delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLAs).

  • Oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management, and post-event debrief.

  • Ensure that all direct reports arrive on time for the start of the scheduled meeting setup time and remain until the required service is functioning correctly.

  • Manage client relationships, advising clients on best practice, technical risks, and potential procedural improvements.

  • Direct management of Events Technicians and work with Service Delivery Manager (SDM) to ensure all events are resourced effectively.

  • Ensure all faults are reported and escalated in accordance with contract SLAs.

  • Share management duties of technical staff in the delivery of live events across all sites.

  • Manage the rota, holidays, and sickness within the onsite events team to allow for continuation of delivering best-in-class services.

  • Share events knowledge and best practices across the entire AV team.

  • Provide regular feedback on communication issues and service improvements.

  • Develop service procedure documentation and keep it up-to-date and available to the onsite AV teams.

  • Identify areas of potential technological/operational improvements and consult with relevant stakeholders.

  • Carry out all power down/up when required, usually involving out-of-hours overtime commitments.

  • Awareness of, and compliance with, the Quality, Environmental, and Health and Safety policies and procedures of the client and Kinly's Integrated Management Systems.

Requirements

  • InfoComm CTS preferred.

  • Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

  • MS Office proficiency.

About Kinly's Global Services

Kinly's Global Services is a leading provider of audio visual and collaboration technology solutions. Our team of experts works closely with clients to deliver bespoke solutions that meet their specific needs.



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