Audio Visual Service Manager
1 day ago
About the Role
We are seeking a highly skilled Audio Visual Service Manager to join our team. As an Audio Visual Service Manager, you will be responsible for managing and overseeing the delivery of on-site event services between Kinly and our clients.
The ideal candidate will have a high degree of client contact, often working with executive management and managing directors of our clients to provide best-in-class services across all Audio Visual-related aspects of event services.
Key Responsibilities
Manage and oversee the delivery of on-site event services, ensuring that all services are delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLAs).
Oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management, and post-event debrief.
Ensure that all direct reports arrive on time for the start of the scheduled meeting setup time and remain until the required service is functioning correctly.
Manage client relationships, advising clients on best practice, technical risks, and potential procedural improvements.
Direct management of Events Technicians and work with Service Delivery Manager (SDM) to ensure all events are resourced effectively.
Ensure all faults are reported and escalated in accordance with contract SLAs.
Share management duties of technical staff in the delivery of live events across all sites.
Manage the rota, holidays, and sickness within the onsite events team to allow for continuation of delivering best-in-class services.
Share events knowledge and best practices across the entire AV team.
Provide regular feedback on communication issues and service improvements.
Develop service procedure documentation and keep it up-to-date and available to the onsite AV teams.
Identify areas of potential technological/operational improvements and consult with relevant stakeholders.
Carry out all power down/up when required, usually involving out-of-hours overtime commitments.
Awareness of, and compliance with, the Quality, Environmental, and Health and Safety policies and procedures of the client and Kinly's Integrated Management Systems.
Requirements
InfoComm CTS preferred.
Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.
MS Office proficiency.
About Kinly's Global Services
Kinly's Global Services is a leading provider of audio visual and collaboration technology solutions. Our team of experts works closely with clients to deliver bespoke solutions that meet their specific needs.
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