Proactive AV Solutions Director
5 days ago
The Ideal Candidate:
We are looking for a highly motivated and experienced Regional Support Services Manager who can lead our AV service team in the APAC region. The ideal candidate will have a strong background in AV/UC service management and people management, with excellent analytical and communication skills.
Key Responsibilities:
- Oversee and optimize AV service delivery to ensure seamless execution of helpdesk and field service operations.
- Develop and implement metrics and dashboards to monitor service activity, SLA adherence, and performance KPIs.
- Drive continuous service improvement by conducting trend analysis and implementing process enhancements.
- Build and maintain effective relationships with AV service teams, including Coordination, SME Technical Teams, and Field Engineers.
- Manage client escalations and ensure timely resolution of AV/UC-related service issues.
- Develop and maintain AV-specific service documentation for coordination teams.
- Provide regular service reports (MI packs) to clients, showcasing performance and improvements.
- Support strategic AV service initiatives as part of the global support services team.
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