IT Service Delivery Expert
4 days ago
We're a team of technology enthusiasts at GL Tech, dedicated to making smart devices for people's daily life using leading-edge wireless technologies. With specific focus on Wi-Fi technologies, we're developing smart Wi-Fi routers, modules for Internet of Things (IoT), and smart cameras. Our core team members have a background in Mainland China and Hong Kong, and we collaborate well with western hardware makers/hackers. By combining Hong Kong's design, western market, and China manufacturing, we aim to build the best smart devices for IoT.
What We're Looking For
We're seeking an IT Service Delivery Expert to join our team. The ideal candidate will have strong technical skills, excellent customer service skills, and the ability to work effectively in a fast-paced environment. If you're passionate about technology and enjoy helping others, we'd love to hear from you
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve technical problems related to routers, gateways, devices installation, firmware upgrades, and configuration issues.
- Work closely with the internal UX department to ensure timely and efficient issue resolution.
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