Crew Services Delivery Manager
1 day ago
Air Hong Kong Ltd is the leading dedicated freighter airline based in Hong Kong. As a subsidiary of Cathay Pacific Airways, we have been supporting DHL Express in the Asia region since 2002.
We are seeking an experienced professional to oversee all aspects of flight operations administration and licensing with our Flight Crew Services Delivery Coordinators and Officers. The ideal candidate will assist the Manager Crew Resources on administrative projects, including workflow development and improvement.
Key Responsibilities:
- Manage crew administrative matters, including aircrew recruitment, initial/renewal licensing, and visa requirements.
- Respond to and resolve issues, changes, and enquiries from authorities, escalating as necessary.
- Engage positively with the crew regarding administrative support, inquiries, and complaints.
- Ensure cost-effective logistic support for aircrew in crew positioning and hotel accommodation.
- Supervise the team to maintain accurate data and reports in the Crew Control System.
- Liaise with 3rd party vendors on FOP matters.
Requirements:
- Tertiary education in any discipline or above.
- 7 years of working experience with 3 years in a supervisory level in the airline industry or other relevant experience.
- Proficiency in written and spoken English & Cantonese, with good command of Mandarin desirable.
- High standard of computer literacy.
- Proactive, independent, initiative, and efficient.
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