Air Crew Services Delivery Supervisor

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full time

AHK Air Hong Kong Ltd, the longest-serving dedicated freighter airline based in Hong Kong, is seeking a talented and energetic candidate to enhance operational efficiency and high-performance culture.

The successful candidate will manage all matters relating to flight operations administration and licensing with Flight Crew Services Delivery Coordinators and Officers, as well as assist and support the Manager Crew Resources on administrative projects, including workflow development and improvement.

Key Responsibilities:

  • Conduct and supervise all crew administrative matters, including aircrew recruitment, initial/renewal licensing matters, and aircrew visa requirements.
  • Respond to and resolve issues, changes, and enquiries from authorities, escalating as appropriate to Manager Crew Resources.
  • Engage positively with the crew regarding administrative support, inquiries, and complaints, in accordance with AHK policy.
  • Manage and ensure the provision of cost-effective logistic support for aircrew in crew positioning and hotel accommodation.
  • Ensure the team prepares the aircrew monthly payment report and reimbursement claim with accurate data in a timely and efficient manner.
  • Supervise the team to conduct regular audits to ensure a proper and up-to-date filing system for FOP Aircrew is maintained.
  • Conduct regular audits to ensure the data and reports in the Crew Control System are accurate.
  • Liaise and coordinate as necessary with 3rd party vendors on FOP matters.
  • Assist the Manager Crew Resources in conducting regular audits with 3rd party vendors, to ensure the quality of service is in accordance with AHK standards.
  • Assist in implementing and maintaining AHK administration policies, procedures, and initiatives.
  • Provide support for budget planning and ad-hoc projects.
  • Produce statistical data and reports as required by the Manager Crew Resources.
  • Any other duties as specified by the Manager Crew Resources.


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