Assistant Manager Flight Crew Services Delivery
5 days ago
Air Hong Kong (AHK) is the longest-serving dedicated freighter airline based in Hong Kong. We are the wholly owned subsidiary of Cathay Pacific Airway and have been supporting the DHL Express network throughout the Asia region since 2002. This fast-growing cargo express industry continues to strengthen our business partnership with DHL Express and our presence in the competitive market, ensuring we deliver on our commitments as we expand.
We are seeking a talented and energetic candidate who enjoys the challenges of working in the fast-changing aviation industry, to enhance operational efficiency and a high-performance culture. The candidate will manage all matters relating to flight operations administration and licensing with Flight Crew Services Delivery Coordinators and Officers, as well as assist and support the Manager Crew Resources on administrative projects, including workflow development and improvement.
Department: Flight Operations (FOP), AHK
Reports to: Manager Crew Resources
Responsible for: Flight Crew Services Delivery Coordinator, Flight Crew Services Delivery Officer
On matters concerning:
- Crew Admin matters and Crew Control System functions (CXICM)
- Licensing matters (HKCAD)
- Crew lounge and DHL permits (DHL)
- Catering support on board (Aircraft Caters)
Role and Responsibilities:
- Conduct and supervise all crew administrative matters, including but not limited to aircrew recruitment, initial/renewal licensing matters, and aircrew visa requirements.
- Respond to and resolve issues, changes, and enquiries from authority, including visa requirements, custom declaration at outports, and any administrative regulations, escalating as appropriate to Manager Crew Resources.
- Engage positively with the crew regarding administrative support, inquiries, and complaints, in accordance with AHK policy.
- Manage and ensure the provision of cost-effective logistic support for aircrew in crew positioning and hotel accommodation.
- Ensure the team prepares the aircrew monthly payment report and reimbursement claim with accurate data in a timely and efficient manner.
- Supervise the team to conduct regular audits to ensure a proper and up-to-date filing system for FOP Aircrew is maintained.
- Conduct regular audits to ensure the data and reports in the Crew Control System are accurate.
- Liaise and coordinate as necessary with 3rd party vendors (e.g., Catering Company, Ground Handling Agent, Hotel) on FOP matters.
- Assist the Manager Crew Resources in conducting regular audits with 3rd party vendors, to ensure the quality of service is in accordance with AHK standards.
- Assist in implementing and maintaining AHK administration policies, procedures, and initiatives.
- Provide support for budget planning and ad-hoc projects.
- Produce statistical data and reports as required by the Manager Crew Resources.
- Any other duties as specified by the Manager Crew Resources.
Qualifications and Experience:
- Tertiary education in any discipline or above.
- 7 years of working experience with 3 years in a supervisory level in the airline industry or other relevant experience.
- Proficiency in written and spoken English & Cantonese, with a good command of Mandarin being desirable.
- High standard of computer literacy.
- Proactive, independent, initiative, and efficient.
- Strong interpersonal and communication skills.
Other Requirements:
- Hong Kong permanent resident status.
Qualified candidates are welcome to submit your application and resume with your current and expected salary by "Easy Apply" or email to no later than 10 April 2025.
Personal data provided by the applicant will be used by Air Hong Kong Ltd for recruitment and employment-related purposes only. All data will be collected, processed, and retained in compliance with the Personal Data (Privacy) Ordinance.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative, Project Management, and Customer Service
Industries: Airlines and Aviation
#J-18808-Ljbffr-
Flight Crew Services Delivery Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full timeAir Hong Kong (AHK) Ltd invites applications from highly motivated and experienced professionals for the position of Flight Crew Services Delivery Specialist.This key role requires a deep understanding of aviation regulations, licensing requirements, and logistics processes. The successful applicant will possess 7 years of relevant experience, including 3...
-
Air Crew Services Delivery Supervisor
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full timeAHK Air Hong Kong Ltd, the longest-serving dedicated freighter airline based in Hong Kong, is seeking a talented and energetic candidate to enhance operational efficiency and high-performance culture.The successful candidate will manage all matters relating to flight operations administration and licensing with Flight Crew Services Delivery Coordinators and...
-
Multi Crew Cooperation
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Multi Crew Cooperation (MCC) Instructor FOP - Flight Operations Hong Kong Special Administrative Region of China Cathay Pacific Role Introduction This role is...
-
Flight Operations Coordinator
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeAre you looking for a challenging and rewarding career in aviation?Hong Kong Airlines Ltd is seeking a highly skilled Flight Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for supporting the application process for flight crew members, including coordinating exam bookings, medical appointments, and...
-
Flight Operations Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole IntroductionThis instructor role is an exciting opportunity to develop your teaching skills and contribute to the success of our Flight Operations Department. As a key member of our team, you will play a critical role in delivering essential MCC training to our cadets and direct entry pilots, enhancing their teamwork and communication skills in...
-
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout the JobWe are seeking an experienced Flight Attendant to join our Cabin Crew team. As a seasoned inflight service professional, you will have the opportunity to showcase your expertise and passion for delivering exceptional customer experiences.In this role, you will be responsible for ensuring the safety and well-being of our passengers, providing...
-
Flight Operations Trainer
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited is committed to providing exceptional training to its flight crew and ground staff. We are seeking a highly skilled Flight Operations Trainer to join our team and contribute to the success of our Flight Operations Department.Job OverviewThe successful candidate will be responsible for delivering MCC training to cadets and...
-
Crew Cooperation Trainer
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeMulti Crew Cooperation TrainerThis is a challenging and rewarding role that requires strong teaching and communication skills. As a Multi Crew Cooperation Trainer, you will work with our cadets and direct entry pilots to develop their teamwork and communication skills in multi-crew settings.You will design and deliver MCC training programs that are tailored...
-
Aviation Administrative Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full timeAHK Air Hong Kong Ltd is the longest-serving dedicated freighter airline in Hong Kong, supporting the DHL Express network across the Asia region since 2002. We are currently seeking an Aviation Administrative Manager to join our Flight Crew Services Delivery team.This critical role involves overseeing all aspects of flight operations administration, ensuring...
-
Flight Training Programme
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole OverviewCathay Pacific Airways Limited is committed to fostering a career in aviation. The Cadet Pilot Programme provides sponsored training for individuals seeking to become airline pilots.The programme offers comprehensive ground school theory training, ensuring candidates develop essential skills and knowledge. Support from world-class instructors...
-
Senior Operations Administrator
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full timeAir Hong Kong (AHK) Ltd, a renowned freighter airline based in Hong Kong, is seeking a highly skilled and experienced professional to fill the role of Senior Operations Administrator within its Flight Crew Services Delivery department.The ideal candidate will possess 7 years of working experience, including 3 years in a supervisory level, in the airline...
-
Flight Crew Positions at Hong Kong Airlines
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeRequired Skills and QualificationsTo be considered for these roles, applicants must meet the following requirements:Valid multi-engine ICAO ATPL License with Instrument Rating (acceptable by HKCAD)Valid Class One Medical CertificateICAO English Level 4 or aboveIn addition, specific qualifications are required for each aircraft type:A320: Minimum of 5,000...
-
Licensing Services Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeAt Hong Kong Airlines Ltd, we believe that our people are our greatest asset. We are currently seeking a talented Licensing Services Manager to join our team.In this role, you will be responsible for managing and overseeing the licensing process for flight crew members, including coordinating exam bookings, medical appointments, and ELP tests.Your key...
-
Experienced Flight Attendant
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Experienced Flight Attendant (Based in Hong Kong) ISD - Inflight Service Delivery Hong Kong Special Administrative Region of China Cathay Pacific Role...
-
Export Flight Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full timeAbout UsOur team is dedicated to providing exceptional customer service and ensuring the smooth handling of export flights.We work closely with airlines to meet their requirements and ensure timely delivery of shipments.
-
Airline Training Instructor
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCathay Pacific Airways Limited seeks a professional Flight Operations Trainer to join our team in the Flight Operations Department. Our department consists of flight crew and ground staff teams working together to achieve operational efficiency and service excellence.Key ResponsibilitiesDeliver high-quality Multi Crew Cooperation (MCC) training to cadets and...
-
Cabin Crew Professional
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCompany OverviewCathay Pacific Airways Limited is a world-class airline that connects people to meaningful experiences. Our brand embodies values of being thoughtful, progressive, and having a can-do spirit.We are committed to providing exceptional service to our customers, and we believe that our Cabin Crew play a vital role in making this happen.
-
IT Service Delivery Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hexience Systems Limited Full timeHexasience Systems Limited is seeking an IT Service Delivery Manager to oversee the delivery of high-quality IT services to our customers. As an experienced professional in this field, you will be responsible for leading cross-functional teams, managing service requests, and driving business growth through innovative IT solutions.About the JobManage a team...
-
Hong Kong Airlines Captains Wanted
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeDetailed Job Description for A320 Captain PositionWe are currently recruiting experienced A320 Captains who share our commitment to safety, efficiency, and exceptional customer service. This role requires the successful candidate to operate as a key member of our crew, contributing to the smooth execution of flights and ensuring the highest standards of...
-
Airline Training Instructor
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeCompany OverviewCathay Pacific Airways Limited is a leading international airline that operates with the highest standards of operational efficiency and service. Our commitment to safety is intrinsic to everything we do, and we strive to provide exceptional travel experiences for our passengers.Job DescriptionThis role is part of a professional team in our...