Cabin Crew Services Director

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HK Express Full time
Job Responsibilities

The successful candidate will be responsible for:

  • Reviewing performance data and activity to monitor and measure departmental productivity, KPI achievement, and overall effectiveness
  • Overseeing inflight services transformation projects to optimize processes, enhance operational efficiency, and drive productivity within the organization
  • Liaising with stakeholders to ensure the efficiency of business processes and procedures
  • Ensuring safety and security related to operational functions of cabin operations
  • Ensuring operations are conducted in accordance with applicable regulations and HKE's policies, standards, and requirements
  • Making decisions regarding risk tolerability associated with cabin operations based on the operational Risk Matrix
  • Partnering with Operational Control Centre Department in manpower planning and effective deployment of cabin crew resources
  • Providing guidance and oversight of inflight services standards, inflight sales, quality assurance, and operational requirements
  • Overseeing budget, reporting, planning, and auditing for Cabin Crew Operations and Transformation
  • Preparing reports for senior management review
  • Couching, managing, and motivating the reporting teams to achieve functional efficiency and effectiveness
  • Performing management flying duty, or conducting observation flights as required
  • Performing any other related support duties as assigned


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