Director of Account Servicing

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China IPS Group Full time
Job Overview

The Director of Account Servicing will play a crucial role in shaping the client experience at IPS Group. This position requires a seasoned professional with a deep understanding of financial services and exceptional leadership skills.

Responsibilities

  1. Oversee the account servicing team to ensure seamless service delivery.
  2. Develop and implement service improvement initiatives to enhance client satisfaction.
  3. Collaborate with cross-functional teams to refine processes and increase efficiency.
  4. Lead by example, mentoring and guiding team members to achieve their full potential.
  5. Conduct regular performance reviews and provide strategic guidance to drive results.
  6. Build and maintain strong relationships with clients, stakeholders, and internal partners.

Qualifications

  • Bachelor's degree or higher in a relevant field (Finance, Insurance, Business Management, etc.).
  • Minimum 10 years of experience in financial services, with a focus on HNW client servicing.
  • Proven track record of successful leadership in client service roles.
  • In-depth knowledge of regulatory frameworks and compliance requirements.
  • Excellent interpersonal, communication, and problem-solving skills.


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