IT System Service Delivery Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China NCS Group Full time

Overview

NCS Group is seeking a seasoned IT professional to fill the role of IT System Service Manager. As a key member of our team, you will be responsible for overseeing the delivery of high-quality IT services and ensuring that our systems are running smoothly.

As the focal point for incident and problem management, you will work closely with end-users, technical support teams, and other stakeholders to resolve issues efficiently. Your technical expertise will enable you to analyze service delivery processes and implement best practices to enhance efficiency and effectiveness.

Key Responsibilities:

  • Monitor service performance against contractual SLA requirements
  • Evaluate and escalate incidents, leading the post-incident review in the Incident Management process
  • Conduct root cause analysis in the Problem Management process and develop workarounds to minimize service impact
  • Maintain comprehensive documentation related to incidents, problems, and processes

Requirements:

  • Degree holder in ICT, Engineering, or related disciplines
  • At least 8 years' experience in service management or project management of ICT or Engineering systems
  • Proven experience in IT service management with ITIL certification
  • Strong communication skills and problem-solving abilities


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