Customer Service Delivery Specialist
15 hours ago
We are seeking a highly skilled and experienced Customer Service Delivery Specialist to join our team in Hong Kong. As an Exams Support Professional, you will be responsible for providing exceptional customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction.
Key Responsibilities:- Ensure high quality and efficient integrated customer service experience for customers.
- Convert enquiries into sales support to achieve annual business targets.
The ideal candidate will have at least 1-year experience working in a customer service/sales/call center environment, preferably in the service industry with good relationship management capability.
Requirements:- University degree or equivalent.
- English C1 (Aptis, IELTS 6.5 or equivalent).
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